What Our Customers Are Saying
The service department is second to none. Joel and his crew know about serving what they sell and doing it fairly. They have old to new so you can find anything you need for your boat. They get your boat or boat fixed and back to you when promised. And living in northeast Ohio you only have so much time to use your boat so getting it back quickly is important, and they definitely exceed those expectations on getting you back on the water. If you have a motor that needs work check out Parma Marine.
My son purchased a “CraigCat” compact power boat from Florida, with a 30 HP E-Tec Evinrude motor. Our first launching brought frustration! There appeared to be some kind of fuel distribution issue. At idle and slow speeds, it ran fine. But, give full throttle, and it was all over. Contacted several local Evinrude dealers, with no hopes to even look at it for several weeks. I contacted Erik Craig at CraigCat and he immediately contacted Evinrude for help. Evinrude put him in contact with the Ohio Evinrude rep, and he put us in touch with Joel Morrison at Parma Marine, an Evinrude dealer since 1954, in Parma Ohio. What a relief, Joel said, “bring it up and I promise I’ll deal with it ASAP”! He did! Joel expertly diagnosed the problem, a compromised fuel line, restricting fuel requirement at higher speeds. Because it was brand new, Evinrude authorized the replacement of both a low pressure and high pressure fuel pump. Joel got the parts in immediately and had it ready for pick up in less than a week. The 4th of July week, I might add. I cannot offer enough PRAISE for Joel, and how knowledgeable he is about the Evinrude E-Tec motors. As well, his kindness shown to me in the whole issue. Ask me about Parma Marine or Evinrude, and it’s more than 5 Stars!
I would like to personally thank Hart and his son Joel for going the extra mile for me, both are extremely knowledgeable and really went above and beyond to ensure my purchase went smoothly. Thank you very much for your amazing customer service and top notch product knowledge.
It’s been a pleasure dealing with you guys and I’m glad I purchased my boat from you. Anyone can sell a product, but not anyone can have great service and make people feel special. Thanks for all that you do for me. Mike